Paddy Power Account Suspended: Troubleshooting Guide
So, you’ve tried to log in to your Paddy Power account but have received a notice saying your account is suspended! What do you do now?
First, you must establish why your account has been suspended as there may not be a clear indication on the suspension notice. Don’t worry – I’m here to help, and below, I look at why your Paddy Power account may have been suspended, and what you can do to rectify the situation.
Why Paddy Power Suspended Your Account
Oftentimes there is no notification or explanation for a Paddy Power account suspended notice. Luckily, I have trawled through Paddy Power’s terms and conditions and found the common reasons which I have listed below together with how to combat the suspension.
Paid Using Someone Else’s Details
It’s vital that when you make a deposit or withdrawal with Paddy Power your details match the payment method details. For example, you can’t make a deposit using your wife’s debit card. This might seem like a perfectly reasonable thing to do, but online gambling platforms don’t allow this to prevent account fraud.
Your name, date of birth, and address must match your account details and payment method details. If you use a card with someone else’s details, it could be deemed as fraud and your account could be suspended. In this instance, you have to contact the customer support team, explain you made a mistake, and hopefully they allow you to use a different payment method.
Your Personal Details Already Exist on Another Account
One of the most common reasons for sports betting account suspension is a duplicate account. This is a standard procedure for online gambling platforms as it prevents people from creating multiple accounts and trying to game the system.
Paddy Power explicitly states that you can only have one account per unique person. It may transpire that you have simply forgotten you had a Paddy Power account and are trying to register a new one needlessly. In this instance, you will have to try and do an account recovery or password reset to gain access to the account again.
However, if you are trying to create a second account using the same details such as name, address, or email, the account will be suspended. Perhaps you are using a new email address in which instance you would have to contact support and ask them to close your old account before the new one can be reinstated.
You Are Engaging in Underage Betting
As with any sports betting platform, you MUST be of legal gambling age to register an account and use their services and this is no different for Paddy Power. I advise against trying to game the system and enter a false date of birth as you will eventually be found out and age restrictions are there to protect you too.
Before registering an account with Paddy Power, make sure you check the legal gambling age requirements for your region. In most instances, the minimum gambling age is either 18+ or 21+. If your account is suspended for this reason you won’t be able to get it reinstated.
Paddy Power Cannot Verify Your Identity
During the registration process for a new Paddy Power account, you may be required to verify your identity. This may also be required before you can make your first deposit. The account verification process can include submitting proof of ID like:
- Government-Issued ID
- Drivers License
- Payment Card front and back
If you fail the verification process Paddy Power reserves the right to suspend your account. If you are acting sincerely, it could be a simple case of trying a different verification document. I also advise making sure that all the details on the document match the details you entered during the registration process.
For example, in the past, I uploaded an old driver’s license by accident that had a different home address. In this instance, the verification process failed and I simply had to upload the correct document.
Oftentimes, the verification document is assessed immediately and any errors are flagged up which gives you the chance to check it and try uploading a different document. However, if verification fails and you have a suspended account, you will have to contact support and explain your case. They will ask you to email or upload new verification documents before your account can be processed.
You Are Trying to Access the Site From a Prohibited Region
Most sports betting platforms are only available in specific regions and some countries prohibit access to sportsbooks. This depends on the gambling license the platform has, and the gambling laws and regulations of the different countries listed.
If Paddy Power suspects you are accessing their online services from a prohibited location they will suspend your account. This includes trying to bypass geo-location blocks using VPN software or other means. The current list of restricted territories for Paddy Power includes:
- China & Hong Kong
- Czech Republic
- France (and French Territories*Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, Saint-Barthélemy, Saint-Martin and Saint-Pierre et Miquelon.)
- North Korea
- Papua New Guinea
- South Africa
- USA (and US Territories**American Samoa, Baker Island, Guam, Howland Island, Jarvis Island, Johnston Atoll, Kingman Reef, Midway Islands, Navassa Island, Northern Mariana Islands, Palmyra Atoll, Puerto Rico, Virgin Islands, Wake Island.
This list may change over time as the platform gains licenses in new jurisdictions so I advise regularly checking this page for updates. If you are trying to access Paddy Power from one of these locations and get caught, there is no way to get your account reinstated.
You Have Engaged in a Prohibited Activity
On the Paddy Power website, you can also find a list of prohibited activities – some of which I have already listed as reasons above. To expand on this, other prohibited activities that can result in your account suspension, withholding of winnings, and voiding of transactions include:
- Using Paddy Power for reasons other than personal recreation.
- Depositing money into your account that was obtained by illegal activities.
- Allow someone else to use and operate your account.
- Engage in any illegal or fraudulent activity.
- If your employment prohibits the access and use of online gambling platforms.
- If you are abusive towards other Paddy Power customers or the customer support team.
In most instances, if you are caught doing any of the above then you won’t be able to get your account reinstated as you are violating the Paddy Power terms and conditions. However, if the sports betting platform is misinformed, you must contact customer service and explain your case, providing evidence if possible.
Paddy Power Caught Suspicious Betting Patterns
Most UK sports betting platforms and online casinos have clauses in their terms and conditions that protect them against what they deem as suspicious betting. This is to stop people trying to game the system and beat the house edge unfairly.
The difficulty with this reason for a suspended Paddy Power account is that the definition of a suspicious bet is down to the sportsbook and you can’t do much to argue against it. Some examples of what Paddy Power deems suspicious betting include:
- Where the integrity of an event is called into question.
- Where bets have been deemed to be placed automatically or robotically.
- Where they believe you are acting in concert with other people.
- Where you display unusual betting patterns.
If Paddy Power deems any of the above true, they will suspend your account and any void bet will be credited back to your account.
Sometimes you may be placing bets innocently and they look suspicious; in this instance, all you can do is contact customer support and argue your case. You can try to present evidence to show your betting isn’t suspicious and Paddy Power may reinstate your account.
Restoring Your Paddy Power Account
Hopefully, your suspended Paddy Power account is the result of a misunderstanding or an error that can be fixed. I first advise reading Paddy Power’s terms and conditions carefully and considering the above pointers to make sure you have a valid case and you have simply made a mistake.
If so, the only thing you can do is contact the customer support team. To do this, you must go to the Paddy Power Help Center and scroll down to the “Still Not Clear” section. Click on “Message Us”, and choose the option “Continue without logging in” (You have to choose this option as you can’t log in to your account).
A chat box should appear in the right-hand corner and it starts with an AI chatbot. Explain the situation and answer the prompts and you will eventually get connected to a customer support rep. Once you are speaking to a rep, request the reason for your account suspension. They should give it and from there, it’s a case of explaining your situation and providing evidence to show why the suspension was incorrect.
If you manage to fight your case your account should be reinstated and you will be able to log in, deposit, and place bets as usual. If you are unsuccessful, you won’t be able to access your account again and you need to move on to a different platform – we’ve got you covered so make sure to check out our list of recommended alternatives.
- £5 Minimum Deposit
- Advanced In-Play betting
- Live streaming
- Betting & Casino
- £5 Minimum Deposit
- Cash Out & In Play Betting
- Acca insurance + live streaming
- Huge betting market choice
- £5 Minimum Deposit
- Fantastic betting app
- Sports betting & Casino
- Amazing bet builder
- £5 Minimum Deposit
- Amazing betting app
- Daily promos + Odds boosts
- Diverse betting markets
- £5 Minimum Deposit
- Amazing welcome offer
- Fantastic streaming service
- Top football betting offers
How We Can Help
Unfortunately, we cannot directly help you and contact Paddy Power on your behalf. If you feel your account has been wrongly suspended, you must contact Paddy Power’s customer support and provide evidence where possible. We are more than happy to provide help, however, so please feel free to contact us for advice.
In the meantime, don’t forget to check out our wealth of guides, reviews, and comparisons on the best minimum deposit betting sites where you can find a fantastic alternative to Paddy Power.
Your Paddy Power account can be deactivated due to a period of inactivity and this is different from suspended accounts. To reactivate your Paddy Power account, all you have to do is log on and do one of the following actions - make a deposit, make a withdrawal, or place bets.
There are several reasons why you may not be able to make a withdrawal. Firstly, your account may not have been verified. Secondly, you can only make a withdrawal if you have first made a deposit. Lastly, you may be using a payment method that cannot be used for withdrawals.
Paddy Power reserves the right to suspend any bets which can result in a suspended bet message. Additionally, you may have tried to place bets after the market was closed in which case the market is suspended and your bet is void.
If your Paddy Power account is suspended you won't be able to do anything including login in, depositing, withdrawing, or placing bets. In this instance, you must contact the customer support team, find the reason for the account suspension, and try to plead against the decision if possible.