Written by:
Damjan Jugovic Spajic
Fact checked by:
Alex Windsor
July 3, 2024

Ladbrokes Account Suspended: Troubleshooting Guide

Ladbrokes is among the trendiest sportsbooks in the UK, and its fame as one of the leading brands in this niche is only rivaled by its notoriety for strict player rules and guidelines. If your account has been temporarily (or permanently) blocked or restricted, you’re not alone.

In this article, we explore the most common reasons why Ladbrokes issues suspension notices and bans, what you can do to remedy the situation, and how we as betting experts can help.

Why Ladbrokes Suspended Your Account

Ladbrokes Account Suspended

Before we begin, it is important to highlight that mere suspension or time-limited account restriction is rarely a definite problem. You can still file a complaint to appeal such decisions, but first, you should learn exactly the reason why your online betting account has been flagged as problematic. That is usually the trickiest part, but we are here to help.

More often than not, a player’s account gets blocked whenever the sportsbook’s terms and conditions have been breached. The most usual cases include:

You will likely not receive an explanation as to why your Ladbrokes account was blocked. Usually, the suspension of the account is followed by restricting all access to Ladbrokes, including the blocked account, the platform, and any associated channels.

That is why we firmly believe it is imperative to backtrack and pinpoint the exact reason why this betting site decided to suspend your account.

1. False information was provided

The very first rule underpinned in Ladbrokes’ terms and conditions requires all players to provide true information on any matter and whenever required.

When registering an account with Ladbrokes, it is necessary to provide full, true, and verifiable information about yourself, including name, last name, date of birth, and address.

The accent here is on “verifiable” because Ladbrokes will require you to submit to a KYC (know-your-customer) check where all of the aforementioned claims must be proven. This is typically done by providing a photocopy of a recent utility bill with your name clearly stated as the recipient or another government-issued form of ID such as a driver’s license or a passport.

This rule is further reinforced by a clause that states that it is the sole responsibility of all Ladbrokes users to keep their information current at all times. Let’s suppose you’ve moved to a different city or changed your phone number. You will be required to update this information in your Ladbrokes profile promptly.

Sadly, this is one of the few unsolvable scenarios because providing false information qualifies as fraud.

If you are certain that you provided accurate, true information about your identity, you will likely have to redo the KYC test and ultimately resolve the issue.

2. Breach of the “One Account” rule

Some players feel tempted to open new accounts and claim Ladbrokes’ munificent bonuses exclusive to newcomers, but this is in direct violation of the sportsbook’s terms and conditions.

One of the main reasons why Ladbrokes, just like virtually all big UK bokies, require immediate user verification is to prevent individuals from owning multiple accounts.

The process of linking a second profile to the player’s “main” account is largely automated, and mistakes are possible. People’s names, phone numbers, and locations can accidentally get mixed up, but this is fairly rare.

This rule can also extend to household and/or family members if Ladbrokes establishes that an intention to defraud the sportsbook exists.

Similar to the first case, you will have to prove that you only own a single Ladbrokes account. Ladbrokes reserves the right to formulate whichever test is deemed necessary to verify your claims, and if you pass, your account will be restored.

3. Bypassing Ladbrokes’ security system

This is one of the broadest rules in the Ladbrokes’ terms and conditions, as it encompasses several activities, with some of the most prominent being:

In other words, players who have managed to reach the Ladbrokes sportsbook by means that directly conflict with the terms and conditions is, again, considered fraudulent conduct. The only legitimate way to use Ladbrokes’ platform and services is to register and verify a free account.

One of the most common reasons for account suspension in this realm is using a Virtual Private Network (VPN) service to “mask” the user’s actual IP address with a fake one. This could constitute “false information” were it not for the fact that a third-party tool was involved to trick the system. This is treated almost the same as hacking and is likely to result in a permanent ban.

This problem is slightly easier to resolve than the previous two. You simply need to prove that you have the credentials required to access the site (i.e. a verified profile).

Accessing Restricted Content

In a way, this problem is similar to bypassing Ladbrokes’ security system, but there is one major difference – the culprit does not need to be a verified user. The clause that defines that no one should gain information or access to content that Ladbrokes willingly made exclusive to verified users targets anyone who could potentially benefit from such information, non-verified users included.

A schoolbook example of this problem would be creating a Ladbrokes account for the sole purpose of accessing its lobby or promotion screens. The company is routinely awarding thousands of bonuses, accepting millions of wagers, and striving to keep up with the competition – people who access information about their odds, promotions, or any other feature that only verified users are privy to are essentially “spying” on the platform.

Once again, it falls on your shoulders to prove that you either have the credentials required to access the content in question, or the intent to verify your profile if you haven’t already. Regarding the latter, it could be advantageous to report this issue as soon as possible, especially if you never received the verification mail.

Continuing to breach Ladbrokes T&Cs

Account suspensions are usually treated as “nuclear solutions”. Restrictions followed by notifications or warnings are more common.

If you were notified that some of your actions, for example abusing any exploits to gain an unfair betting advantage (e.g. system bugs) and keep performing the actions you were warned about, your account may be permanently suspended.

This is a difficult position to be in, as many players are either unaware of the exploit or cannot prove that an intention to exploit advantages never existed. Still, the best course of action you can take is to contact Ladbrokes’ support team, present your case, and be adamant that you never intended to cheat or defraud them.

Failing to provide proof of identity within prescribed deadlines

All Ladbrokes players are required to provide true personal information and pass a KYC check to use the sportsbook’s services. However, the clause in the company’s terms and conditions pertaining to verification checks states that satisfactory proof of identity may be requested at any time – even multiple times.

Understandably, some players are incapable of providing the required proof at the time of registering an account; for example, let’s assume you’ve signed up from a mobile device and do not have access to recent utility bills or your passport. After the registration form has been filed, you will be given several days to complete the test and verify your identity.

Failing to do so will result in account termination, and you may be prohibited from creating another account. In such and similar cases, you can contact Ladbrokes’ customer support team and provide a plausible explanation of why you were unable to meet the given deadline.

If your appeal gets approved, you will likely be given a second chance (and another deadline) to submit the necessary documents, requests and/or paperwork to verify your Ladbrokes account.

Restoring Your Ladbrokes Account

Ladbrokes, just like many other sportsbooks, reserves the right to suspend accounts that engage in suspicious betting patterns or online casino activities without elaborating why. If you did not receive an email stating the reason why your profile was restricted or blocked, the only way to reach help is to get in contact with Ladbrokes’ customer support team.

You can do this in several ways, most notably:

When making your case, be as concise and honest as possible since you likely won’t have a second chance to explain the problem.

As one of the largest sportsbooks in the UK, Ladbrokes routinely receives hundreds, if not thousands of emails, so be prepared to wait a few days for their reply.

How We Can Help

Although our team cannot press suspended account issues on your behalf, we may be able to provide you with more personalized guidance and additional help until the matter is resolved. In the meantime, place bets on the listed UK bookies responsibly and consult the FAQ section below if you have any further questions.

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  • How do I unblock my Ladbrokes account?

    Reaching out to Ladbrokes’ customer support team and petitioning to lift the ban/restrictions is the only way to unblock the relevant account.

  • Why have Ladbrokes closed my account?

    Ladbrokes may restrict access or close an online sports betting account deemed to engage in any activities that violate the sportsbook’s terms and conditions.

  • How can I contact Ladbrokes customer service?

    If you wish to attempt reopening your account or inquire as to why it was closed, you can call the company’s customer service at 0800 731 6191.

  • How do I email Ladbrokes support?

    Ladbrokes’ customer support team can be reached at customer.support@ladbrokes.com.

Damjan Jugovic Spajic

A soccer and eSports fan who always roots for the worst possible teams, Damjan is a resident writer and contributor at Minimum Deposit Betting Sites. With over 5 years of experience in the online casino and sports betting industry, he largely focuses on writing reviews and testing out bookmaker transaction processes.