FanDuel Account Suspended: Troubleshooting Guide
As one of the leading sportsbooks in the US, FanDuel has well over 15 million users. To ensure that so many people aren’t endangering themselves, others, or the platform itself, FanDuel had to deploy relatively strict terms and conditions. Violating any rules outlined in the sportsbook’s T&Cs may lead to account restrictions or even permanent suspension.
If you had your FanDuel account locked, there’s no reason to panic. You can always appeal their decision by contacting their customer service, but first, you will need to find out why your account was suspended in the first place.
As sportsbook experts with decades of combined industry experience, we’re here to help you understand and resolve FanDuel account suspension issues. This article underscores the most common reasons behind FanDuel account restrictions and bans, troubleshooting tips, and FAQs related to the matter.
As we covered in our FanDuel Sportsbook review per FanDuel’s T&Cs, they have the right to suspend any account that either directly breached their rules of service or is considered dealing in “suspicious activities”.
You may receive an email stating an explanation as to why your Fanduel sportsbook account was suspended, but this info is not always clear. Usually, FanDuel will simply outline which clause was breached, and it’s up to you to uncover what you did to warrant such allegations.
Below, we will list the main reasons behind the “FanDuel account suspended” issue and provide easy-to-use troubleshooting tips, so let’s start from the top:
- Providing false information
- Participating in sportsbook activities as a non-eligible user
- If you create multiple accounts or “co-own” a second account with another user
- Creating a FanDuel account without the intention of using deposited funds in sportsbook activities
- Using scripts, hacks, or other tools to register, claim prizes, or tamper with FanDuel administrative systems
- Obtaining information or spamming other FanDuel members
- Exploiting system errors or system failures to gain an unfair advantage
The above mentioned scenarios are in direct breach of FanDuel’s terms of conditions. However, they may suspend or limit accounts that even attempt to conduct these “suspicious activities”, meaning that if you tried but failed, you can still receive the ban.
Let’s dive a bit deeper into the most common causes of FanDuel account suspensions and see what you can do to remedy the situation.
1.Providing False Information
Like in all other sportsbooks, it is impossible to place wagers, use promotions, or redeem FanDuel payouts without a registered, verified account. Since FanDuel is popular but not available in all US states, some players feel they need to “cheat” to gain entry. This is typically done by either:
- Providing false registration information with made-up names, addresses, and phone numbers, or
- Falsifying documents and information
You likely won’t get past the first hurdle if you use any info that doesn’t exist. To ensure that players can’t register with made-up names, places, or numbers, FanDuel requires all entrants to verify their profiles by passing KYC checks. That’s where information/document falsification gets into play.
During the know-your-customer verification check, all customers are required to provide a copy of a government-issued ID, such as a passport or a utility bill. Let’s say you’ve opted for the latter. Tampering with this document by stamping a different date or name, for example, would classify as “tampering”, leading to document falsification.
The “false information” case also extends to inaccurate, not current, and incomplete information. This means that if you made a typo, forgotten to update your address, or missed to fill out some of the required forms, you may be providing “false information” to FanDuel.
The latter three cases are much easier to solve than the first two, fortunately. Contact FanDuel customer support service, explain what prevented you from updating your information, and they may decide to revoke the suspension/ban.
2. Participating as a non-eligible user
FanDuel’s “Pre-conditions to Opening an Account” underpins who can register an account and use the sportsbook’s services, and who can’t. In other words, they may ban users who do not meet the FanDuel eligibility criteria if they somehow managed to bypass the automated registration system due to technical bugs or errors.
The first condition is to physically be present in one of the supported states, which include Arizona, Colorado, Connecticut, Washington DC, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Massachusetts, Maryland, Michigan, Mississippi, New Jersey, New York, Nevada, Ohio, Pennsylvania, Tennessee, Virginia, Washington, and West Virginia.
The terms state that “excluded persons”, or non-eligible users, are not allowed to even open, let alone use a FanDuel account. These include:
· Individuals from non-supported states;
· Individuals placing bets on someone else’s behalf;
· Any individual deemed a “prohibited sports bettor” by the New York Sports Gaming Commission;
· Any employee or affiliate of FanDuel;
Additionally, the list includes persons related to the NSGC (officers, key employees, contractors, subcontractors, consultants, etc.), as well as anyone placed on separate exclusion lists.
The minimum age required to participate in FanDuel’s sportsbook is 21; creating a FanDuel account without meeting this requirement is a direct breach of the sportsbook’s terms and conditions.
If you were banned on the grounds of player eligibility, provide proof that you reside in a supported state and that you meet the minimum age requirements when contacting the sportsbook’s customer support team to get your account unblocked.
3. Owning or Co-owning a Second FanDuel Account
One of the most common terms that virtually all US sportsbooks share is the “one user – one account” rule. It is not possible to open a second account using existing FanDuel credentials as you will simply receive the notification “email already in use”.
However, it is also prohibited to open and use a second account using a different email. Again, this ties into the KYC tampering scheme where users falsify information to gain access to the platform.
FanDuel’s system uses geolocation and tracks the users’ IP addresses, so even if you are using a different email for a different account, a link can quickly be established.
Co-owning, defined as owning a single account with another individual, is also strictly prohibited.
If the system accidentally connected you to a second account that you have no affiliation with, contact customer support and explain your case.
4. Creating a FanDuel account without the intention of using deposited funds in sportsbook activities
Some players may forget that they’ve deposited funds at FanDuel or don’t have the time to follow, let alone wager on sports games. Albeit harmless, FanDuel puts these activities in the same basket with people with less than noble intentions.
Namely, the clause defining the “lack of intention of using deposited funds” as “suspicious” was mainly included to prevent money laundering. Some people use sportsbooks and other platforms that accept deposits as temporary stashes to avoid legally paying what they’re due or “cleaning” money obtained through shady means.
The worst consequence of any of the aforementioned cases is that FanDuel may report these suspicious activities to the federal government. Fortunately, you probably won’t get an account suspension if you merely deposited $20 and forgot about them.
In the event FanDuel decides to block your account due to inactivity, reach out to the sportsbook’s customer assistance team and elaborate why you couldn’t access your account earlier. FanDuel reserves their right to block inactive accounts, but these issues are easy to resolve.
5. Using scripts, hacks, or other tools to register, claim prizes, or tamper with FanDuel administrative systems
Using any apps, tools, or programs that would in any way interfere with FanDuel’s administration system is strictly prohibited. The clause that describes what constitutes “hacking” is concisely described in the sportsbook’s terms and conditions, so it’s understandable if some users don’t know what they are expressly forbidden to do.
In a nutshell, you can’t use a virtual private network (VPN) service, regardless of the reason, while connecting and using FanDuel’s platform. This means that you’ll be tricking its geolocation, and is as such grounds for suspension in itself.
Using any kind of script is also not allowed, whether it be a small program that would allow you to make bets quicker or something as blatant as a betting predictor.
Additionally, all players are required to ensure their machines (desktop computers, smartphones, or tablets) are not infected by malware that could potentially compromise FanDuel’s system.
Proving that you did not use VPNs, scripts, or programs is relatively easy, but you’ll have to consent to allow FanDuel access to your computer. Reach out to the FanDuel support team and make sure to mention that they can inspect your desktop computer to prove you have nothing to hide.
6. Obtaining information on or spamming other FanDuel members
FanDuel is a budding community of like-minded sports fans and enthusiasts, and the platform wants to keep it that way. That’s why the clause in its T&Cs that prohibits spamming and obtaining information on other entrants is so short and to the point.
Users are not only allowed but encouraged to communicate, share ideas, and bond over their shared love for all things sports. However, abusing the global chat, continuing to approach FanDuel members without their consent, and ultimately collecting information about them without their knowledge is usually punished with a permanent ban from FanDuel.
If you had your FanDuel sportsbook account suspended on these grounds, written communication with the members in question may be very helpful to your case. Present it as proof when contacting FanDuel’s support team, and your profile may be unbanned.
7. Exploiting system errors or system failures to gain an unfair advantage
FanDuel acknowledges the fact that system errors, bugs, and glitches can sometimes happen, no matter how diligently its IT team is working to curb any potential issues. To ensure the playground is fair for all users, this sportsbook is prohibiting everyone from exploiting such issues for their own gain or advantage.
This may involve bypassing administrative barriers to registration, placing multiple identical bets, wagering on selections that were already concluded, or obtaining prizes from expired promotions.
Whichever the reason why your account was restricted or banned, you can restore a suspended FanDuel account to its previous state by contacting the sportsbook’s customer support team and asking them to appeal their decision.
You can reach out to them either from their official website, on their Facebook group, Instagram, or X, or you can send them a message via their ticketing system (mainly if you don’t have access to their live chat anymore).
Even though we aren’t authorized to represent FanDuel clients, we can provide you with personalized advice and guidance on how to resolve your particular case. Our experts have decades of experience in helping sportsbook players resolve any and all technical issues with their accounts, so reach out today if you still require help. We have also listed a few FanDuel alternatives until your problem is resolved.
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- Experience can vary per state
- Frequently changing its features
Meanwhile, take a look at our FAQs section to find the answers to some of the most popularly asked questions regarding the FanDuel Sportsbook account suspension issues.
It is strictly prohibited by FanDuel’s terms and conditions for a single user to own 2 or more accounts, even if different email addresses are involved.
The rule “one person - one account” forbids co-owning a profile with anyone. Doing so is grounds for account suspension of both users.
Each FanDuel user can only possess one account at any time. If one account gets blocked or suspended, the player can only attempt to restore it by contacting FanDuel’s customer support team, but they cannot make a new one.
FanDuel must verify any identity claims before accepting or denying users their right to create and use an account. They will first access the information available in public registries, and according to the sportsbook’s help center, the most usual case when the user’s identity won’t get accepted is due to outdated records. Try using your previous address to resolve this issue.
The only way to regain access to a blocked FanDuel account is to reach out to the sportsbook’s customer support team, present your case, and hope your proof is strong enough for them to appeal the decision.
FanDuel has a live chat feature and a ticketing system on its official website. Owners of restricted FanDuel accounts who no longer have access to either of the two systems can still contact the sportsbook on its social media pages by sending a direct message (Facebook, Instagram, Twitter).
FanDuel uses advanced technology to recognize virtual private networks, instantly blacklists all known VPN addresses, and blocks players who attempt to create or use accounts using one. According to the sportsbook’s terms and conditions, “tampering with the administration of the Service (FanDuel)” is strictly prohibited.