Written by:
Alex Windsor
Fact checked by:
Oliver Dickinson
Updated:
January 22, 2024

Betfair Account Suspended: Troubleshooting Guide

Betfair Account Suspended

Nothing is more disheartening than trying to log into your Betfair exchange account and getting the “Suspended on Betfair” notification. While this is extremely frustrating, it is a more common occurrence than you think.

An account suspension or restriction is a measure gambling sites like Betfair take against players who have gone against their rules and regulations. Betfair closely monitors player accounts for signs of terms of service violations, illegal activities, etc. Sometimes, the Betfair bots may restrict your account by mistake, while other reasons for suspension may be due to serious issues.

If you are on this boat and don’t know what steps to take next, this guide can help you. Keep reading as we uncover the common reasons for a suspended account on Betfair and the steps you can take to get it running again.

Why Betfair Suspended Your Account

Betfair exchange may suspend your account for various reasons, many of which may be unclear. Fortunately, you can find most of these reasons in the Terms of Service page. Many of these tend to relate to gambling and identity laws in regions where Betfair offers its services.

The easiest way to find out what’s the problem is to contact their customer support team. Another alternative is to find other sites like Betfair and start playing there instead.

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Nonetheless, to help you get to the bottom of the account suspension trigger on Betfair, we have written our sports betting guide listing some common causes of an account suspension and how to resolve them.

Creating Multiple Accounts

Every sportsbook, including Betfair betting exchange, makes it illegal for players to create more than one account. Shady players do this to claim matched betting bonuses multiple times and gain an unfair advantage over other players and the exchange. If you do this, Betfair could suspend one of your accounts, or in worse cases, both – and prevent you from opening any more accounts in the future.

Don’t try to find your way around this using a VPN since Betfair does random verification checks by reviewing the IP addresses used to open an account. While you may be lucky to find a way around this at first, it might come back to haunt you in the future.

Presuming you have mistakenly created another account, you can rectify the problem by contacting the support team. If you calmly explain the situation and they believe you, the support staff might be able to help you out. Note that reopening your account is only at the discretion of the support team – if they find your situation genuine.

If you must open multiple betting accounts, we suggest you do so via different platforms. This is not against the law and will still get you all the benefits you want.

Hacked Account

Placing bets on any sports betting site will require you to enter your personal details and financial information. Any hacker who manages to get into your account can access your winnings and withdraw your funds.

As a protective measure, Betfair will automatically suspend your account. If you are lucky, this will prevent your funds from falling into the wrong hands. To correct this, simply contact the support team and explain the situation regarding your suspended Betfair account.

You can also ensure this does not happen by using stronger passwords and 2-factor authentication. Also, contact your credit card operator if you notice any unexplained transactions.

Suspected Insider Betting or Collusion

Insider betting or collusion is a common accusation among professional gamblers and bettors. It is a situation where a bettor has direct involvement with a person who can influence the results of an event. For instance, family members of individuals in sports teams betting with inside information, or betting while using contacts in Betfair to manipulate odds. If Betfair sees any evidence of this, it could lead to an account suspension and possibly a permanent ban.

In other cases, you may not necessarily engage in insider betting but might make similar bets with bettors who do. Your Betfair account suspension may be due to the glaring evidence, even if you are innocent.

You’ll need to contact the support team for help to resolve this. The betting account suspension may be from an automated bot, and if the team examines your betting pattern and identity, the issue could be resolved.

Suspicion of Money Laundering

Financial laws in states where betting and gambling in general is legal require betting platforms like Betfair to flag money laundering. In sportsbooks and gambling sites, it means you are making suspicious deposits, withdrawals, and wagers.

For instance, if a money launderer wanted to launder funds, they could deposit it into a sportsbook and withdraw it later, thus leaving them with clean funds.

Most betting exchanges, including Betfair, will have fraud prevention features to prevent these shady activities. These include maximum deposit amounts, playthrough requirements, and more. If the platform notices money laundering activities in your account, it could lead to a suspension.

Because bots sometimes carry these checks out, you could be affected even if you are clean. Contact the Betfair support team if you believe you are innocent and want your account back. They’ll conduct their investigation and tell you the next steps to take to recover your account.

Terms of Service Violation

Many Betfair account suspensions occur due to a violation of the terms and service. Some of the common TOS violations that can result in an account suspension when playing on Betfair include:

Other reasons include:

  1. Underage betting
  2. Stealing data from Betfair
  3. Trying to manipulate promotions and bonuses to give yourself an unfair advantage
  4. Using someone else’s payment method without permission
  5. Using the odds on Betfair for commercial purposes

Sometimes, you may be guilty of what you’ve been accused of or did it without knowing the implication to your account. In these instances, you can contact the support team to appeal your case and take the necessary steps to regain your account.

Inactive Account

Betfair will consider your account inactive if you have not logged in for 13 months consecutively. After an account has been deemed inactive, Betfair will charge a monthly fee from your balance until you reactivate, close your account, or the balance is exhausted.

Inactive accounts are a ticking time bomb on Betfair since they can easily fall into the hands of hackers who may use them for fraudulent activities. In most cases, simply logging into your account will solve this problem. But if it does not work for any reason, you can reach out to the support team to reactivate your account.

Racking up Wins

While this may seem counterintuitive since one of the major reasons for betting on a betting exchange is to win money, it happens. If you win consistently on Betfair, the platform may restrict your account.

This may begin with a limit on future winnings, setting a maximum wager limit, or restricting you from promotions. In worse cases, it could result in a suspension of your Betfair account.

Restoring Your Betfair Account

If Betfair has restricted, blocked, or suspended your account, you must contact the customer support team for help.

Betfair offers many outlets to contact the team, including:

After reaching out to Betfair via one of the following options, you’ll be connected with an agent who will try to help you. Note that help agents may sometimes not understand the full weight of the issue, so you’ll have to exercise some patience to get the help you need. Don’t be rude during the interaction, and explain the issue as calmly as you can.

Most problems don’t require much to solve, and after Betfair carries out an investigation, you should get a response within 24-48 hours. If the subsequent investigation results in a positive outcome, your account will instantly be reinstated, but if the reverse is the case, you’ll permanently lose your account and sometimes be banned.

Note that some account suspensions may have legal implications and require more effort to see through. Ensure you get advice from a legal practitioner before taking any steps to avoid problems. If you believe that you are being victimized by Betfair or any betting exchange, you can take the longer route and contact the Independent Betting Adjudication Service or the gambling authority of your country for assistance.

How We Can Help

If you have contacted the team and Betfair won’t lift your account restriction, your best bet is to find an alternative.

DraftKings Sportsbook

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  • Plethora of betting options
  • Range of regular promotions
  • Limited withdrawal options
  • Needs a better rewards system
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FanDuel Sportsbook

4.7/5
  • Minimum deposit $10
  • Vast coverage of sporting markets
  • Supports ewallets & traditional payment methods
  • Promotions are kept exciting
  • App layout is a bit cramped
  • No NFL live streaming
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BetMGM Sportsbook

4.6/5
  • Minimum deposit $10
  • Plenty of payment methods available
  • Well-designed Android & iOS app
  • In-Game wagering
  • Football live streaming is not available
  • Customer service contact has to go through FAQs
Bet $5, Get $150 in Bonus Bets
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bet365 Sportsbook

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  • Minimum deposit $10
  • Huge welcome free bet
  • Big sport market coverage
  • Easy and fast banking options
  • Few promos for existing players
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Caesars Sportsbook

4.4/5
  • Minimum deposit $10
  • Reliable and user-friendly app
  • Most lucrative first bet promotion in the market
  • Huge market depth and coverage
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  • Experience can vary per state
  • Frequently changing its features
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While we or anyone else can’t contact the team on your behalf or lift your sportsbook account suspension, we recommend you check out the following sites:

Each platform is legal in most regions Betfair is operating, and has an excellent selection of betting markets, odds, and bonuses.

FAQs

  • How do I get my Betfair account back?
    Depending on the reason for suspension, you can get your account back by contacting the Betfair support team. You can use various outlets, including phone, email, live Chat, and Twitter. The team will investigate, and your account will be instantly reinstated if the verdict is positive.
  • Why does it say suspended on Betfair?
    If you spot the suspended on Betfair notification, it means your account has been suspended. You can experience this for various reasons like violation of the Betfair terms of service, suspicion of money laundering, hacked accounts, inactive accounts, etc. Contact the support team for help regarding this issue.
  • Will Betfair close winning accounts?
    If you constantly win on Betfair, the operator can restrict the activities on your account to put a stop to its losses. However, if there is suspicion of shady activities after an investigation, it could lead to a permanent ban from the platform.
  • Why am I unable to log into my Betfair account?
    If you cannot log into your Betfair account, it could mean your account has been suspended or blocked. Bettors experience this for different reasons, but we recommend contacting the support team to pinpoint the problem.
  • Betfair account closed on business grounds. What does it mean?
    Betfair is ultimately a business and does not want to lose too much money. If you are racking up wins in excess, it could result in your account being closed due to business reasons. Note that Betfair doesn’t just decide to limit winning accounts in this manner. If you reach out to the support team, your account can still be reinstated if the outcome of the review is positive.
  • How do I reach Betfair customer service?
    To contact the Betfair customer support team, use the live Chat, email info@betfair.com, or call 0844 871 5000. If you are frequent on Twitter, you can get help by tweeting them at @BetfairCS.
AUTHOR
Alex Windsor

Alex is the Head of Content here at Minimum Deposit Betting Sites, leveraging his immense experience in the sports betting and iGaming industry to steer the boat and make sure all of our content is up to par and of the best possible quality.